Frequently Asked Questions
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Welcome to our Carpet Cleaning FAQ page! Here, we've compiled the most common questions to help you understand our business and carpet cleaning process better. Our goal is to provide you with the knowledge and confidence you need to make the best choices for your carpet's care and maintenance. If you have any questions not covered here, our friendly team is always ready to assist you.
What type of cleaning do you do?
We use hot water extraction steam clean.
How long have you been in business?
We have been in business since 2000
Should I vacuum before the carpet technician arrives?
We include vacuuming in our service but yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.
I have a living room dining room combination, is that considered 2 areas or rooms?
Yes, an area is defined as any bedroom, living room, dining room, hallway, or staircase. Any area over 200sq. ft. is considered 2 areas?
Will the carpet be wet when you are finished cleaning?
Dry time is affected by humidity, temperature and air flow to the area. We use air movers to have your carpet dry quick as possible.
Do you offer pet stain removal?
Yes, we have great products to remove your Pet Stain/Odor problems.
How often should I clean my carpets?
It is recommended to have your carpets professionally cleaned at least once a year. The buildup of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets’ fibers.
Do you move all the furniture?
We are able to move furniture such as tables, chairs, sofas, and other common furniture. There are several items we recommend not moving, such as: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, big screen televisions, etc. We do suggest you remove items off of your furniture like plants, lamps and knick knacks.
Is your company insured?
Yes, we are fully insured and bonded.
How long will it take the technician to clean my carpet?
It depends mostly on the size of the house and what services he is conducting. Generally it can take between 1 ½ Hrs –2hrs
What is considered an area?
Typically, an area is a room that is up to 200 square feet, Living room/dining room combos are considered two areas. Any area over 200 square feet but less than 400 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price.
I’ve heard that cleaning the carpet makes it re-soil quicker.
The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.
I have had my carpet cleaned, but the spots have reappeared.
Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
How long before I can walk on my carpet?
You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry. We do offer booties free of charge at your request.
Are the products you use safe?
Yes, we use the best cleaning products available. This allows us to guarantee the highest quality job possible at any price! Our products are: nontoxic, safe for pets & children, and biodegradable.
Will your services help my allergies?
Yes, having your carpet and furniture cleaned removes pollutants and makes for a friendlier breathing environment.
